Terms of service

Welcome to Mollys Lane. By accessing or using our website, you agree to the following legally binding Terms of Service. These Terms are designed to ensure fair use of our services and to prevent fraud, abuse, and unauthorized chargebacks.

1. Acceptance of Terms

By using this Website, you agree to comply with these Terms, our Privacy Policy, Shipping Policy, and Return Policy.

If you do not agree, you must discontinue use immediately.

2. Order Agreement & Binding Purchase

By placing an order with Mollys Lane, you agree that:

  • All purchases are final and binding
  • You have reviewed product details, sizing, and policies before purchasing
  • You authorize us to charge your selected payment method

Once an order is placed, it cannot be canceled after processing has begun.

3. Fraud Prevention & Order Verification

To protect against fraud, we reserve the right to:

  • Request identity verification (ID, billing confirmation, etc.)
  • Delay, cancel, or refuse any order suspected of fraud
  • Block users, IP addresses, or accounts involved in suspicious activity

Failure to provide verification may result in order cancellation.

4. Shipping Responsibility

Once an order has been shipped:

  • Responsibility transfers to the customer
  • We are not liable for delays, lost, stolen, or carrier issues
  • Customers must contact the shipping carrier for delivery issues

Shipping timelines are estimates only and not guaranteed.

5. Delivery Confirmation & Chargebacks

By completing a purchase, you agree that:

  • Proof of delivery from the carrier constitutes valid fulfillment
  • Claims of “item not received” after confirmed delivery may be denied
  • Filing a fraudulent chargeback after delivery is considered abuse

We reserve the right to submit:

  • Tracking confirmation
  • IP address data
  • Payment verification
  • Customer communication records

to dispute any chargeback.

6. Returns & Refund Limitations

Returns must follow our Return Policy.

  • Items not meeting return conditions will be rejected
  • Refunds are processed only after inspection
  • Original shipping fees are non-refundable

We reserve the right to:

  • Refuse excessive return behavior
  • Limit or deny refunds in cases of suspected abuse

7. Dispute Resolution (IMPORTANT)

By using our Website, you agree:

  • To contact info@mollys-lane.com before initiating any chargeback
  • To allow us reasonable time to resolve your issue

All disputes shall be:

  • Governed by applicable U.S. laws
  • Resolved through binding arbitration, not court litigation

You waive the right to:

  • File lawsuits
  • Participate in class actions

8. Intellectual Property

All Website content belongs to Mollys Lane and may not be copied, reproduced, or used without permission.

9. Limitation of Liability

We are not liable for:

  • Indirect, incidental, or consequential damages
  • Delays caused by logistics, customs, or external factors

Maximum liability is limited to the purchase amount.

10. Account & Abuse Policy

We reserve the right to:

  • Suspend or terminate accounts
  • Cancel orders
  • Refuse service

If a customer:

  • Files unjustified chargebacks
  • Abuses refund policies
  • Engages in fraudulent activity

11. Updates to Terms

We may update these Terms at any time. Continued use of the Website constitutes acceptance of changes.

Contact

📧 info@mollys-lane.com