Shipping policy

Thank you for visiting and shopping with Mollys Lane. The following terms and conditions outline our shipping policy.

1. Order Processing Time

All orders undergo verification, quality inspection, and secure packaging prior to shipment.

  • Orders are typically processed and dispatched within 1–3 business days
  • Orders are not processed or shipped on weekends or holidays

During peak seasons or promotional periods, processing times may be extended. If there is a significant delay, customers will be notified via email.

2. Shipping Time

Shipping time refers to the period after dispatch until delivery:

  • Standard Shipping: 7–15 business days
  • Expedited Shipping: 5–8 business days

3. Total Estimated Delivery Time

Estimated delivery time includes both processing and shipping:

  • Standard Delivery: 8–18 business days
  • Expedited Delivery: 5–10 business days

⚠️ Please note: These are estimated timeframes only and are not guaranteed.

Delays may occur due to:

  • Carrier delays
  • Customs clearance
  • Weather conditions
  • High shipping volume
  • Holidays or unforeseen circumstances

4. Shipping Destinations

We currently ship to:

  • United States
  • Canada
  • Australia
  • Select international countries

📍 We do not ship to PO Boxes or invalid addresses. A valid residential or business address is required.

5. Shipping Rates

  • Free Shipping: Orders over $60 USD
  • Standard Shipping: $10 USD (orders under $60)
  • Expedited Shipping: $20 USD

Shipping fees are non-refundable once the order has been shipped.

6. Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

  • Tracking updates typically appear within 24–48 hours
  • During peak periods, updates may be delayed

Customers are responsible for monitoring tracking updates.

7. Delivery Responsibility & Liability

Once the package has been shipped:

  • Responsibility transfers to the customer and carrier
  • Mollys Lane is not liable for delays, lost, or stolen packages

📦 Proof of delivery provided by the carrier is considered valid fulfillment

If tracking shows "Delivered":

  • Claims of non-receipt may be declined
  • Customers must contact the carrier directly

8. Lost, Stolen, or Damaged Packages

  • Mollys Lane is not responsible for lost or stolen packages after shipment
  • If your package is marked delivered but not received, please contact the carrier

For damaged items:

  • Contact the carrier to file a claim
  • Keep all packaging and items for inspection

9. Incorrect Address Disclaimer

Customers are responsible for providing accurate shipping information.

  • Orders shipped to incorrect addresses provided by the customer are not refundable
  • We are not responsible for failed delivery due to incorrect or incomplete addresses

Contact Us

If you have any questions about your shipment:

📧 info@mollys-lane.com